Office Management & Effective Administrative Skills

Programme Description

Office Management and Effective Administration Skills is an exciting and interactive training programme.  It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organisation’s success.

In this programme emphasis is placed on:

  1. Building on existing good practice and on recognising areas where improvements can be made and developing strategies accordingly.
  2. Managing the network of relationships and interpersonal skills and communication.

Learning Outcomes / Key Takeaways

In this programme you will be able to:

  1. Manage a network of working relations.
  2. Communicate effectively.
  3. Manage time for yourself and others.
  4. Manage the performance of admin staff.
  5. Improve written communications.
  6. Manage and present information.
  7. Organise and improve office systems.

Module 1: The Office – Traditional vs. Emerging Office Management Trends

  • Defining the Role of the Office Manager
  • New approaches to managing
  • Communication Skills and techniques in the Office
  • Time Management

Module 2: Modern office management

Module 3: Business Meeting – Effective Meeting Planning

  • Record Management
  • Making Travel Arrangements: Logistics
  • Quality and Continuous Improvement (TQM) Difficult Situation
  • How to Write Instructions

Module 4: Administrative Skills

  • Facilities, Equipment, and Supplies Acquisitions
  • Office Design, Space, Health and Safety Issues
  • Space Management Techniques

Module 5: Human Relations in Business – Dealing with People and Emotions (CIP)

  • Employee recruitment, selection, orientation
  • Effective use of performance appraisals
  • Interviewing skills
  • legal and illegal questions

Each module focuses on clear objectives and skill demonstrations that can be easily linked to real life instances.

Well-balanced theoretical and practical methodology, which includes interactive discussions, case studies, interactive activities/exercises and assignments to understand the concepts and their applicability

Thailand

  • 5-Day Training
  • Module Notes
  • Stationary
  • Nationally Recognized and Internationally Accredited Certification
  • Tea/Coffee Breaks

Other Locations

  • 3-Day Training and 2-Day Field Visit / City Tour
  • Module Notes
  • Stationary
  • Nationally Recognized and Internationally Accredited Certification
  • Tea/Coffee Breaks

Participants must have attended the sessions at least 80% in order to receive a CERTIFICATE from Bangkok School of Management.

FEELocationCalendar (2019)Pre-Booking
USD 2150 / per person

( Inclusive of VAT )

Group Discount
- 2-4 pax: 2.5%
- 5-7 pax: 5%
- 8-10 pax: 10%
- 11-13 pax: 15%
- 14-16 pax: 20%
Bangkok, Thailand

January 21 - 25
February 11 - 15
March 11 - 15
April 22- 26
May  27 - 31
June 24 - 28
July 22 - 26
August 19 -23
September 16 -20
October 21 -25
November 18 -22
December 16 -20

EUR 3599 / per person

( Inclusive of VAT )

Paris, France

July 8-12
August 5-9
September 9-13
October 7-11
December 9-13

GBP 3300 / per person

( Inclusive of VAT )

Leicester, United KingdomJuly 8-12
August 5-9
September 9-13
October 7-11
December 9-13
USD 2499 / per person

( Inclusive of VAT )

Klang, MalaysiaJuly 8-12
August 5-9
September 9-13
October 7-11
December 9-13
USD 2499 / per person

( Inclusive of VAT )

Bali, IndonesiaJuly 8-12
August 5-9
September 9-13
October 7-11
December 9-13

Reserve your seats now! No CREDIT CARD required.

BSM Certification is recognized nationally by Thailand Ministry of Education & Internationally accredited by Accreditation Service for International Schools, Colleges and Universities (ASIC, U.K.)

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